I. Return Pick up Timeline:

The return pick up time starts from the day you returned the product(s) or retrieved it by our designated associate. These timelines also apply if you are dropping your returns at any of our offices. You can make a request to return an item, either by calling our customer service or by completing the Product Return Form.

II. Refund Timeline:

The refund time starts from the day the item you would like to return is picked up by one of our delivery associates to the day the refund process is completed. Note: If the reason for returning an item cannot be validated, such item will be redelivered to you and a refund will not be processed.